About Inquiries

    Questions about how to use the service

    The procedures and operations of this application differ depending on the institution.
    If you have any questions about how to use the application, procedures, or problems,
    please contact the service provider (Financial institutions, etc. for individuals, and systems management division, etc. for corporations) that you applied for.

    Also, please refer to the following list of frequently asked questions.

    Frequently Asked Questions>>

    Sales Information Questions

    If you have any questions or questions regarding the one-time password authentication service "BizXaaS-Authentication" (Old name "BizEmotion-OTP")
    sales information (Introduction of services, request for quotation, etc.), please feel free to contact us at:

    NTT DATA Network Solutions Division, One-Time Password Authentication Service Sales
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    * BizXaaS/BizEmotion is a registered trademark of NTT DATA CORPORATION .
    * RSA and SecurID are registered trademarks of RSA Security LLC .
    * Company names, product names, and service names in other documents are the trademarks or registered trademarks of their respective companies.

    One-Time Password Application Privacy Policy

    Article 1 (Definition)
    This Application Privacy Policy specifies the handling of user information in the application one-time password ("this application") for smartphones provided by NTT DATA Corporation ("NTT DATA","we" or "our") and the service related to this application ("this service").

    Article 2 (Items of information to be retrieved, purpose of use, and method of retrieval)
    When using this application or this service, the following user information will be automatically obtained via this application for the following purposes.

    Purpose of use
    * For push notifications
    * To improve the quality of this application and provided service
    Items of information to retrieve
    * Device identifier for push notifications
    * Device type
    * Operating system type (including versions)
    * Version information of this application

    Article 3 (Consent)
    Please read the Application Privacy Policy and understand the contents before using this application and this service. This Application Privacy Policy is posted on the Application Web site and is published by this notice. See Article 7 for a link to the Application Web site. Please review the Application Privacy Policy when downloading this application.

    Article 4-1 (External transmission)
    The information obtained in accordance with Article 2 will be transferred to our server and used as described in this "Purpose of use".

    Article 4-2 (Provision to a third party)
    Of the information obtained under Article 2, the device type, operating system type and version information of this application will be provided to the service provider using this application.

    Article 5 (Method of user involvement)
    This Service allows you to stop, change, delete or stop the use of all or part of your information by your operation or request.
    When the customer turns off the push notifications function of the device, acquisition of the device identifier for push notifications of the device is stopped.
    This service cannot be used with the acquisition of the device type, operating system type, version information of this application stopped.

    Article 6 (Termination of service and handling of information)
    The use of this application and this service is terminated when you apply for the cancellation of the One-Time Password at the using service.
    If you delete (uninstall) from the device using the delete (uninstall) function of this application, the device identifier for push notifications will be deleted immediately from the device, and will be discarded from the server under proper management during periodic maintenance.
    Note that if you delete this application from the terminal without using the delete (uninstall) function of this application, or if you replace or discard the device, the device identifier for push notifications will not be deleted.

    Article 7 (Links to Application Privacy Policy, etc.)
    Please refer to the link below for our latest "Personal Information Protection Policy" and "One-Time Password Application Privacy Policy" If "One-Time Password Application Privacy Policy" and our "Personal Information Protection Policy" differ, "one-time password application privacy policy" shall prevail.
    * NTT DATA Personal Information Protection Policy
    https://www.nttdata.com/global/en/info/privacy-statement
    * One-Time Password Application Privacy Policy 
    https://www.bizemotion.net/joomla/index.php/contact_en.html

    Article 8 (Disclosure and provision of information)
    Without your consent, we will not disclose or provide any information obtained or stored by you through this application or this service to any third party other than those specified in this Application Privacy Policy. Except in the following cases:

    1. In accordance with laws and regulations.
    2. Cases where it is necessary for the protection of the life, body or property of a person and it is difficult to obtain the consent of the person
    3. Where it is necessary for a national agency, a local government, or a person entrusted by the national government to cooperate in the performance of the work pursuant to the provisions of laws and regulations, and there is a risk of causing a hindrance to the performance of the work by obtaining the consent of the person.
    4. In addition, the case where we judge that it is necessary from the viewpoint of common sense and it is difficult to obtain the consent of the person.

    Article 9 (Contact)
    For inquiries and inquiries regarding the handling of user information in this application and this service, please contact the following contact points.
    * Contact Name : NTT DATA One-Time Password Manager
    * Contact:
    Web Forms
    https://www.nttdata.com/global/en/contact-us
    Mail
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    Article 10 (Changes to this Privacy Policy)
    This Application Privacy Policy may be revised.
    If there is any change or addition of items for obtaining user information, change of the purpose of use, or change of provision to third parties, etc., with the upgrade of this application, we will inform you by changing the description of this Application Privacy Policy and updating the contents.